As a market trader among other things. You see all sorts of sights and hear loads of different stuff some of it useful and interesting some of it not so.
One thing that I have noticed is people body language and what it says. And the strange thing is how often people don't notice are no aware of what their body language and what they are saying without ever moving their lips.
In many ways body language is just as important if not more so than spoken word in forming the first impressions. It says a lot about you.
For example what do crossed arms say? or hands in pockets?
Among other things it may depend on who you are some people may interpret it slightly different. But in general it does not look good in particular in a customer facing setting. Would you want to be served by them?
So what does it say?
One or all of the following:
- I am uninterested
- I am bored
- I am unapproachable
- I don't care
- Etc..
Body language is important but the most important thing about it is been aware of your body language and what it is saying.
It can be very damaging in any setting but as I said in a retail sector it can be a major disaster and cost or reduce your sales and maybe even damage your company's reputation/Brand.
Body language is that important
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