sorry about the lack of recent updates

My apologies about the lack of new blog recently I have not had many ideas for topics that is all

The ABC's of customer service

We all remember the last shop we went in where we received a poor service. Weather this was from disinterested staff, rude staff , uninformed or just unhelpful staff or even a combo of them all don't we. But do you remember OK service or average service no of course not. Only exceptional service will stick in your mind. It that simple been average and part of the crowd when it comes to customer service is just no good.

You have to stand out catch the customer attention be remember-able for all the right reasons. A simple and often quoted fact is a happily a happy customer tells 4 people a angry customer 10. But a customer who got service which did not stand out one way or the other tells how many? 0 they will not even remember you.

Customer service and customer care are the biggest factor any company has to stand out it our USP . Price is important but I would rather pay a bit more for great service rather than less and be treated like dirt.

The long and short of it is try to go the extra mile it really does matter

But what do I ,mean by the extra mile?

It sounds like a lot of work. Not really it could be lots of small simple things and I mean on top of getting the basics right. For example showing customers you care using our market trading wing as an example on hot days we put water out for the dogs. Our been part of local life again we are proud to support Hull based Dove House hospice.

Small business have a great advantage we can know our regular customer by name and know their needs and wants leading to a more personal service and that breeds great service.

The point is there are many ways to archive this goal no more right than any other just what fits your team and your customer.

But it should feel forced and artificial to your people or the customer other wise it just want archive that stand out factor it should.

What is good Customer service? no correction great ?

I was in a store the other day where the staff id gave the staff tips on how to be better at customer service. Which got me thinking what makes great customer service?

It goes with out saying been rude would be terrible but can you be to polite say your p&q to often? I tend to think yes you would/will get to a point where it either seems forced or robotic and automatic off the staff member. While this will not make a bad experience it would not enhance it as is clearly the companies aim.

I personal prefer the following where the staff member engages with you the customer with a conversation it takes more thinking and show that the staff member cares about enhancing the customers experience. (Here at Clark trading we engage with our customers where every time allows with a conversation and where possible relate to the customer) (either where possible with shared experiences examples)

We pride ourselves on? (Clark Trading)

We pride ourselves on:

• Fast shipping 
• High customer care standards 
• The fact that we don't aim to meet customer expectations no we aim to exceed them each and every time other wise what is the point 
• Been a family owned and ran independent company 
•  Been both from and based in Hull 
• Supporting Dove House Hospice  
• Our CSR policy
• Our prices 
• Been honest (no spin or sales sepal or hard selling they are all banned around here )
• Been Friendly (We love a good chat and will where every possible take time to talk to people at the markets no matter how much or little they have spent   
• 
  

Help catch the Dove House Hospice van thief!

We are annoyed to hear this and hope the police recover Dove House Van. Lets Help them by keeping an eye out please.


''Dove House hospice''
We are sad to say that last night around 1am we had one of our vans stolen from the Dove House Hospice warehouse.
The white Ford Transit Luton Van, 3.5 tonne with tail lift registration number WF09 RWN, one of six we have, is used to take stock from the warehouse to the Dove House shops in Hull and the East Riding. If anyone can help, please get in touch.

I don't want to get in to a rant but stealing a van from a business would be bad enough but to steal from a charity that care for die people is beyond the pail

Hull calling

I love Hull there is so many reason to visit our great city and so much to do

1. The Deep
2. The Kc stadium 
3. Hull truck theatre
4. Wilberforce house museum 
5. Street life museum, 
6. The Spurn light ship museum
7. The Arctic cossair museum ship
8. Hull and East riding archaeological museum 
9. Ferens art Gallery 
10. Maritime museum 
11. The old white hart pub and it plotting parlour
12.  Plus it own Human skull 
13. The Black boy pub the most haunted pub in Hull 
14. Premier league football
15. Europa cup football 
16. Super league rugby league 
17. The Humber bridge 
18. Scale lane bridge 
19. White telephone boxes 
20. Beverley gate 
21. Holy trinity church 
22. The freedom festival
23. Yum yum festival
24. Several other festivals 
25. Ferry terminal 
26. Water (Rivers drainage channelS old docks) 
27. The marina 
28. The fruit market cultural area 
29. The fish trail
30. The Larkin trail 
31. The Victoria deck heritage trail 
32. Miles of river side walk ways 
33. Miles of old railway line cycle/walking tracks
34. 
    

What is different about Hull?

We often hear loads of things that are rubbish about our great city Kingston upon Hull. OK a little less since we won the city of Culture for 2017. But still at times all the negatives that the press can think of are trotted out when it suits the media. But I am not going to discuss the whys and the likes on this. Rather than all that I thought I would look at all the unique/great/good things about Hull.

So here we go:

1. Only Premier league football club in Yorkshire Hull City Afc and  playing in  the European league Europa cup 
2. Home to one of only 2 successful millennium projects the Deep 
3. We spark the English civil war 
4.   Our free museums 
5. Hms bounty was built in Hull original a shallow draft coal ship  
6. Home to the largest single span suspension bridge in the UK 
7. Hull has 3 royal charters and they can be seen in the city archives (one of them at least )