Part 2 Our Customer care pledge

As a company we care with a passion about each and every one of our customers. And we are making these pledges about customer care

• We promise to never hard sell 
• We promise to use plain English never unneeded Jargon 
• We promise never to treat our customers like a cash cow or numbers Etc. 
• We promise to never do offer for new customers only all offers we ever do will be open to every customers 

Our customer care pledge

It annoy me how some companies offer this or that offer only to new customers. And treat their existing customers as a cash cow. I think and fell that this is unfair on all a companies existing customers. It is wrong as simple as that.

But there is a other way. And it is very simple treat all customers the same but different the same as in all offers are available to new or existing customers, different by treating each and every customer as an individual and cater for their individual needs and that is how we do it here at Clark trading.

Any offer we have/may have is open to all our customers.

Fuel saving tips

We all know that running a business is an expensive thing with this bill and that cost and we are all looking to reduce our cost. And in my experience for nearly every business one of the biggest cost is Fuel!

But I have no intention to have a rant on it. I just thought I would pass on a few tip based on my experience from Clark trading.

Motorway miles are the cheapest and most fuel efficient.

If possible travel by the motorway or A roads to get to places.

Avoid unneeded gear changes

And avoid constant unneeded changes in speed

Avoid carry unneeded weigh/gear if it is not need for the task in hand don't carry it.

What is all hype about British stereotypes

We have all read this article or that article about true and untrue British stereotypes, and it got me thinking which one's do I live up to.

•  yes I love my cup of tea 
• But don't talk like a cockney after all I am a northerner 
• And no I don't do warm beer 
• My teeth are not that bad 
• But I do know the queen no sorry only kidding I have never even seen her in person.
• I do que
• I say please and thank you loads in a in a shop 

#~Bargain of the week~ #

#~Bargain of the week~ #

1st September 2014 

WAS £99.99 

NOW £75.00 

Attractive Comfortable green leather modern 3 piece suite in vgc

SAVING £24.99 that is 25% off 

free delivery with in 25 miles of Hull (HU7) 7
NOW SOLD 

Next deal of the week to follow on/around 8 th September 

David versus Goliath

Given a choice I prefer to give my business to small independent business not multi nationals. For two reasons no correction to many to list but it all boils down to I believe I receive a better service from other small business and that the customer is better of with small business here is why.

1. A smaller team

It is often a big problem with larger companies have numerous departments and each not know what the other does and getting passed between different areas/departments. Small business have one department very often and the staff know each other and what they do, further more they will be better informed and more prone to own the process etc. (For example at Clark trading if I need to know something to help a customer all I need to do is asks one other person not go between numerous departments)

Small teams have numerous other advantages for the customer as staff are very likely to know the owner on a more personal level and vice a versa and as a result care more about the company they work for. So they are very often more passionate about the company and it success. It is more personal to them and they know a company is only as good as it customer care.

A blank page and life.

As I sit here looking to type a blog I am getting stirred down by a blank page. And a blank page is a scary thing it may not seem to be but it is a journey into the unknown. But we just have to take a leap. Just like life.