Given a choice I prefer to give my business to small independent business not multi nationals. For two reasons no correction to many to list but it all boils down to I believe I receive a better service from other small business and that the customer is better of with small business here is why.
- A smaller team
It is often a big problem with larger companies have numerous departments and each not know what the other does and getting passed between different areas/departments. Small business have one department very often and the staff know each other and what they do, further more they will be better informed and more prone to own the process etc. (For example at Clark trading if I need to know something to help a customer all I need to do is asks one other person not go between numerous departments)
Small teams have numerous other advantages for the customer as staff are very likely to know the owner on a more personal level and vice a versa and as a result care more about the company they work for. So they are very often more passionate about the company and it success. It is more personal to them and they know a company is only as good as it customer care.
No comments:
Post a Comment